G: I’m really sorry you’re going through this anxiety-inducing situation—it sounds incredibly frustrating. You're not the only one experiencing this recently.

What's Happening (and Why?)

Over the past few days, several players—particularly those using Amazon or Kindle devices—have encountered the same issue:

“Have a help ticket in but seems like the most recent update wiped out accounts on Amazon devices.”
“This version is just trying to access an account on a different storage server. As in, it doesn't even touch your real account.”
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Basically, a Unity/Android update appears to be pointing the game to a different storage backend, not actually deleting your progress. Your game data remains safe on the servers—it just isn't being accessed in the usual way right now. citeturn0search1

Here's What Other Players Are Doing

Several have already reached out to support and begun the restoration process. For instance:

"We can offer to manually recover or transfer your account progress between devices … All player accounts are saved through our servers, so … we can manually restore the progress on our end."
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The typical support workflow involves:

Starting a new account in the game (e.g., complete the tutorial and create a username).
Sending support:
- Your new account username.
- Your old account username, along with the date you last played and any verification like purchase receipts or screenshots.
Support will then overwrite the dummy account with your real one.
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Next Steps You Can Take Right Now

Don’t panic—your progress is not lost. It’s just temporarily inaccessible due to a server glitch or version routing issue.
If you haven’t already, contact Marvel Puzzle Quest support via the in-game Help/Support button.
- Make a new dummy account by going through the tutorial.
- Provide the information I listed above.
If you’ve already submitted a ticket, just be patient—these usually get handled during Mon–Fri business hours. Some players noted it may take a few business days. citeturn0search1

In Summary

Concern	Reality
Lost nine years of progress?	No—your account is stored on their servers and likely intact.
Did your data get overwritten?	No—the new version may simply be pointing to an empty profile.
Is restoration possible?	Yes—players have already started successful restores via support.
What to do next?	Create a new account, submit support request with proof, wait for support’s fix.

You're absolutely not alone, and many players are in the same boat. Support is aware and working on solutions, as they can manually restore your original account when you provide the needed details.

Hang in there—you’ve got a strong case for recovery. Need help drafting your support message or gathering screenshots/purchase info? I’ve got your back.